RETURNS

At RL🎨 ART, a division of Articulate Communications Pty (Ltd), we take pride in the quality and craftsmanship of our items. If you are not entirely satisfied with your purchase, we are here to assist you.

1. Return Period

In accordance with South African consumer law, you have 7 days from the date of receipt to notify us of your intent to return an item. Once notified, the items must be returned to our studio within a further 7 days.

2. Eligibility for Returns

The item is in its original packaging.
The item is unused, unwashed, and in the same condition that you received it.
The original tags (for apparel or rugs) are still attached.
You have the receipt or proof of purchase.

3. Non-Returnable Items

Commissioned Artworks: Pieces made to your specific requirements or personalised specifications.
Digital Downloads: Once the digital file has been accessed or downloaded, it is considered finalised.
Sale Items: Change-of-mind returns on sale items may be limited where the law allows, but this does not remove any rights you may have for defective, unsafe or incorrectly supplied goods.

4. Damaged or Defective Items

If an item is delivered damaged or defective, please notify us at collect@rabatholaka.com as soon as reasonably possible, ideally within 24 hours of delivery. This does not limit any statutory rights you may have under South African consumer law.

Please provide photographs of the damage and the packaging.
We will arrange for a courier to collect the faulty item at our expense.
Upon inspection, we will offer you a replacement or a full refund.

5. Change of Mind

The cost of the return courier is for the customer’s account.
Refunds are processed in accordance with the applicable return right and South African consumer law. Where the ECTA cooling-off right applies, the customer is responsible only for the direct cost of returning the goods and the refund will be handled as required by law.

6. Refund Process

Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund.

Approved refunds will be processed via your original payment method.
Please allow 7 to 10 business days for the funds to reflect in your account, depending on your bank’s processing times.

Contact

For return requests, use collect@rabatholaka.com or the contact page.